Cancellation
Out of respect for both your time and that of others, please cancel appointments at least 24 hours in advance. This allows us to offer the appointment to another client. Appointments that are not cancelled within this deadline will be charged in full.
For same-day cancellations 50% of the agreed price is charged (minimum 3 hours before the agreed time). For short-notice cancellations we recommend that you call us directly. Cancellations must be made within our opening hours. We also ask for your understanding that these rules apply even in case of illness.
SMS reminder
To remind you of your appointment, you will receive an SMS 24 hours in advance. If you do not receive this message, please contact us.
Punctuality
We greatly appreciate your punctuality. It helps us keep to the schedule and gives you the full experience of our service. If you arrive more than 15 minutes late we may unfortunately have to cancel the appointment, and you will be charged in full.
In case of any delays we ask for your patience. It is not always possible to estimate exactly how long each treatment will take, but we do our best to keep to the schedule.
Without babies and small children
We ask that you come to treatments without babies and small children. Our treatments require calm and concentration, and many clients come to us to relax and enjoy some me-time. Small children need attention, and it can be difficult to look after their needs during a treatment that lasts 1–2 hours.
We also remind you that the age limit for treatments is 16. Thank you for your understanding and for showing consideration for others!
Health and hygiene
For the sake of your own health we only treat healthy nails. If you show signs of infection or sores around the cuticles or on the nails, please see a doctor first. Please also arrive with clean hands and feet, and avoid cream or oil before the treatment.
Quality and guarantee
We stand behind the quality of our work, and therefore you have the right to request a correction on the same day as the treatment is done. If you are not completely satisfied, please tell us immediately.
We also offer a one-week guarantee. Any faults on our part, such as cracks, lifting or discolouration, will be repaired free of charge. This does not cover mechanical damage caused by the client.
Refills
Refills of gel nails should be done within 5 weeks to maintain the best result. After this period the price for a new set applies.
Calm in the salon
We want to create a relaxing environment for all our clients. Therefore we ask you to put your mobile phone on silent and speak quietly during the treatment.
Your feedback
Your feedback is very valuable to us. Feel free to contact one of our staff if you have questions or suggestions. We really appreciate hearing from you.
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